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QuickBooks Online Event VII – Handling Bad Debts

Duration: 1 Hour
Level: Beginner → Early Intermediate
Format: Live Human Online Event with Guided Demonstrations
Environment Used: Intuit QuickBooks Online Test Drive (Accountant View)

Event Schedule (1 Hour)

  • Welcome & Context Setting
    Why bad debts happen and why handling them correctly matters

  • Topic 1: What Bad Debt Is (and Is Not)
    Understanding uncollectible receivables

  • Topic 2: Accounting Impact of Bad Debt
    How write-offs affect reports

  • Topic 3: Live Demonstration
    Writing off bad debt in Accountant View

  • Wrap-Up, Q&A & Next Steps

Event Description

QuickBooks Online Event VII focuses on handling bad debts, a common real-world issue that directly impacts accounts receivable, income, and financial reporting. This live session explains how uncollectible customer balances should be handled in QuickBooks Online and why simply deleting transactions is not the correct approach.

Rather than treating bad debt as a cleanup task, this event emphasizes proper accounting treatment. You’ll see how writing off bad debt preserves accurate sales history while correctly reflecting reduced receivables and profitability.

All demonstrations are performed using the QuickBooks Online Test Drive account in Accountant View, allowing participants to see realistic workflows without risking live data.

By the end of the hour, you’ll understand how to handle bad debts cleanly and confidently—without distorting financial reports.

Topic Areas

Topic 1: Understanding Bad Debt

Learn what qualifies as bad debt, when an invoice becomes uncollectible, and how bad debt differs from refunds, credits, or errors.

Topic 2: How Bad Debt Affects Financial Reports

Explore how writing off bad debt impacts Accounts Receivable, the Profit & Loss report, and customer balances. This section focuses on cause-and-effect rather than shortcuts.

Topic 3: Live Bad Debt Walkthrough

Watch a guided walkthrough of writing off bad debt using the QuickBooks Online Test Drive (Accountant View). You’ll see how invoices are cleared properly while maintaining accurate reporting.

Who This Event Is For

  • QuickBooks Online users managing unpaid invoices

  • Business owners dealing with non-paying customers

  • Bookkeepers handling accounts receivable cleanup

  • Anyone confused about writing off bad debt

What You’ll Gain

  • Clear understanding of how bad debt should be handled

  • Insight into the accounting impact of write-offs

  • Confidence writing off uncollectible invoices

  • Protection against distorted financial reports

Other QuickBooks Online Events

This 1-hour event addresses a common real-world accounting challenge.
Additional QuickBooks Online events expand on this foundation by covering:

  • Customer credits and refunds

  • Adjusting entries and period close

  • Banking and reconciliation

  • Advanced reporting and cleanup scenarios

QuickBooks Online Event VII ensures your books remain accurate—even when customers don’t pay.